If you have a question or query that is not answered below, please feel free to contact us.


What are e-Books?

e-Books are electronic versions of conventional printed books, and are typically viewed on a computer screen. Hence, the letter "e" is added to the word "Book" to signify that the book is in electronic form. Like printed books, the text found in e-Books is often enriched with photos, illustrations, graphs and tables. However, e-Books can also include narration, music, animations and even video. Plus, users can interact, navigate and search through the text and pages in ways not possible in print.

It is not always necessary to be connected to the Internet to read an e-Book, although some titles do include links to additional information.

Because e-Books are basically computer files, they can be stored on disk and be viewed on any computer. This makes it possible to build a vast library of e-Books on a single CD that you can take with you on your travels.


Do I need any special software or hardware to read e-Books?

For most of the e-Books on this site, all you'll need is your PC or laptop running any version of Windows (such as Windows 95/98/NT/Me/XP). This is because the e-Books are in Microsoft Windows EXE format. Therefore, once downloaded, you only need to click the file and the e-book opens.

Another popular format is PDF (Portable Document Format) from Adobe*. This is a cross-platform format which can be viewed on a PC, Mac or Linux/Unix machine. You just need to get a copy of the free reader from Adobe at www.adobe.com/products/acrobat/readstep2.html.

*If an e-Book does require Adobe Reader then this will be stated on the download page and a link will be provided to enable you to download the free software.


How long do eBooks take to download?

Most e-Books vary from 500Kb to 5Mb in file size, depending on factors such as the number of pages and the number of illustrations in the e-Book. Therefore, with a standard dial-up Internet connection, most e-Books can be downloaded to your computer within a few minutes. A typical novel, for example, can be downloaded within 3 or 4 minutes. If you have a broadband connection then a typical e-Book will download to your computer within a minute or two.


How are my details used?

Great e-Books takes the security of your personal details very seriously. 

I’m worried about making payments online. Is it secure?

In a word - YES! We have chosen a reputable payment processor, PayPal, to handle all of our online transactions. Therefore no other party, including Great e-Books, has access to your credit card details. When you place an order, your details are entered into PayPal's secure website and all payment processing is handled securely by PayPal.

How will my card be billed? What will it say for the name of the transaction?

 Your card will be billed by PayPal, and your statement will indicate the receiver of the payment and the transaction amount only. The transaction will show up as "membership"

What should I do if I have any problems downloading an eBook?

If you have any problems downloading, simply contact us by clicking HERE, and we'll immediately send you a return email with a link to enable you to download your eBook at any time you choose.